Vail Resorts offer Epic Pass credits and pandemic coverage

Vail. Photo credit: Vail Resorts

Vail Resorts today announced a series of credits for last season and insurance for next northern season.

Epic Pass holders will receive between 20 to 80 percent of credits for the 2019/2020 season, dependent on their usage during that time. A new free pass holder insurance, Epic Coverage, has also been introduced for next season.

“Our pass holders are our most loyal guests and we have spent weeks reading their emails and comments on social media to fully understand their concerns so we could respond thoughtfully and carefully,” said Kirsten Lynch, chief marketing officer at Vail Resorts. 

“What became clear is that to address last season, a one-sized-fits-all approach would not work. That is why we are providing our season pass holders credits based on the number of days they were able to use their pass. 

Additionally, while we are confident we will have a great upcoming ski and ride season, we understand some people may be nervous about committing to a pass now in this current uncertainty.

With that in mind, we are redefining pass protection with our new ‘Epic Coverage,’ free for all pass holders, and extending our spring deadlines to Labor Day to give them the time they need. We truly hope this plan honors our pass holders’ loyalty and provides them peace of mind for future.”  

Epic Australia Pass

Credits won’t apply for those on the Epic Australia Pass as holders of that pass had usage for the entire southern season in 2019. Epic Coverage will not apply to the Epic Australia Pass, however the unique needs of Epic Australia Pass guests is currently being addressed and will be revealed soon.

Epic Pass credits

Vail Resorts are providing credits to 2019-20 season pass holders, based on the price of their pass, to apply toward the purchase of a 2020-21 season pass of equal or greater value:  

      • A minimum credit of 20% for season pass holders, based on the resort closures in mid-March impacting about 20% of the core season
      • Higher credits for season pass holders who used their pass less than five days
      • A maximum credit of 80% if you did not use your season pass at all, for those that were waiting until spring to use your pass

For guests with remaining days on their 2019-20 Epic Day Pass, Edge Card or other multi-pack pass products, Vail is providing a credit for each unused day, up to 80% of the price paid for the pass to apply toward a pass of equal or greater value for next season.

The credit will be valid through Labor Day (Sept. 7, 2020).
Vail Resorts will email pass holders in the coming weeks to share their specific credit details and a promotion code, which guests can use online starting May 13.

If you renew your pass prior to receiving your promotion code, they will retroactively provide the credit value back to you. Click here to use the tables to find your pass credit and review the terms and conditions.

Epic Coverage for 2020/2021

Epic Coverage is free for all pass holders and completely replaces the need to purchase pass insurance, which can cost up to $60 for other passes.

Epic Coverage provides for a refund if you have an eligible injury, job loss, or experience other personal events that prevent you from using your pass.

Epic Coverage also provides a refund for certain resort closures, including for events like COVID-19, giving you a refund for any portion of the season that is lost.
Click here to learn more about Epic Coverage.

Extended purchase time 

Vail Resorts are eliminating their traditional spring purchase deadlines, giving guests through Labor Day (Sept. 7, 2020) to use their credit and to lock in 10 Buddy Tickets for next season. If uncertainty continues, they may reassess that deadline again as it gets closer.

If you want to lock in your pass right now the deposit for the pass for next season is $49 and this offer will extend for the next few months.

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Rachael Oakes-Ash is the name behind @misssnowitall and the founder of A long time travel and lifestyle journalist and ski writer, she's been published in ESPN, TIME, Wallpaper*, Action Asia, Inside Sport, Australian Financial Review, Emirates Open Skies, Conde Nast Traveler and more. She was the Fairfax snow blogger from 2007 to 2017 and the Southern Hemisphere editor for OnTheSnow. Rachael is also a documentary producer, author, radio announcer and humorist.